Support and Wellbeing
Learner Support
If something is making your study harder, you do not have to sort it out on your own. This page tells you who to contact at Apex Learning and Development (RTO 46324), which free services outside Apex can help with wellbeing, safety, money, and reading and writing, and how to raise a concern.
If you need help right now
- If you or someone else is in immediate danger, call 000 for police, ambulance or fire.
- If you need to talk to someone now, call Lifeline on 13 11 14 or text 0477 13 11 14, at any time of the day or night.
- Aboriginal and Torres Strait Islander people can call 13YARN on 13 92 76, at any time.
Apex staff are not a crisis service, and our phone is not answered after hours. The services on this page are there when we are not.
Who to contact at Apex
Tell us early. Most things are easier to fix before they build up.
Your trainer or assessor
Talk to them about your learning, your assessments and your progress, or if something is getting in the way. You can contact them during their working hours.
The Learner Support team
For welfare and wellbeing support, reasonable adjustments, extensions and leave, help with reading, writing or numbers, and a referral to a service outside Apex.
9 am to 5 pm, Monday to Friday. We answer every learner query within three business days.
What we can help with
- Study support: help with your learning and assessments, study skills and career advice.
- Reasonable adjustments: changes that help a person with disability take part on the same basis as everyone else, such as assistive technology, a support person or extra time. Raise it at enrolment or as soon as the need comes up.
- Extensions and leave: if you need more time for an assessment, ask for an extension at least ten business days before the due date where you can. If something unexpected happens, ask anyway. We reply in writing within five business days.
- Personal and wellbeing concerns: we can talk it through with you and, where you need more than we can offer, refer you to a service outside Apex. We will tell you if that service charges a fee.
What you tell us about your health, disability or learning needs is kept confidential and stored securely, as set out in our Privacy Notice.
Help with reading, writing, numbers and computers
Language, literacy, numeracy and digital skills support.
- Nationally recognised qualifications: before you start, you complete a short language, literacy, numeracy and digital literacy (LLND) assessment. If it shows you would benefit from support, we agree an Individual Learning Plan with you.
- Any course with Apex: tell your trainer or the Learner Support team, when you enrol or book or at any time after that, if reading, writing, numbers or using a computer might make the course harder. We will talk with you about the support we can give.
- If you need more than we can offer in your course, we will help you find a program that fits. You can also contact these services yourself.
Reading Writing Hotline
A free national referral service for adults who want help with reading, writing or maths. They put you in touch with a course near you.
Call 1300 6 555 06 | Website
Adult Migrant English Program (AMEP)
Free English language classes for eligible migrants and humanitarian entrants.
Your local library
Many public libraries run free literacy help, English conversation groups and computer help. In central Melbourne, see City of Melbourne Libraries.
Wellbeing and mental health support
Free and confidential. Calls from a mobile may attract normal call charges.
Lifeline
Crisis support and suicide prevention for anyone in Australia.
Call 13 11 14 | Text 0477 13 11 14 | Website
24 hours, 7 days
Beyond Blue
Counselling and support for anxiety, depression and feeling low.
Call 1300 22 4636 | Website
24 hours, 7 days
13YARN
Crisis support run by Aboriginal and Torres Strait Islander people, for Aboriginal and Torres Strait Islander people.
24 hours, 7 days
Yarning SafeNStrong
Counselling for Aboriginal and Torres Strait Islander people and families who need a yarn about their wellbeing (Victorian Aboriginal Health Service).
Call 1800 959 563 | Website
24 hours, 7 days
Kids Helpline
Counselling for young people aged 5 to 25. If you are under 18, this is a good place to start.
Call 1800 55 1800 | Website
24 hours, 7 days
eheadspace
Online and phone mental health support for young people aged 12 to 25 and their families.
Call 1800 650 890 | Website
MensLine Australia
Phone and online counselling for men, about mental health, relationships and more.
Call 1300 78 99 78 | Website
24 hours, 7 days
SANE
Support for people affected by complex mental health issues, and the people who care for them.
Call 1800 18 7263 | Website
Butterfly Foundation
Support for eating disorders and body image concerns.
Call 1800 33 4673 | Website
8 am to midnight, 7 days
Family violence, sexual assault and personal safety
If you are in danger now, call 000. Some of these services are for people in Victoria, where Apex is based.
1800RESPECT
National counselling, information and support for anyone affected by domestic, family or sexual violence.
Call 1800 737 732 | Website
24 hours, 7 days
Safe Steps
Victoria's family and domestic violence crisis support service, including safe accommodation.
Call 1800 015 188 | Website
24 hours, 7 days
Sexual Assault Crisis Line (Victoria)
Counselling for anyone who has experienced sexual assault, recently or in the past.
Call 1800 806 292 | Website
24 hours, 7 days
The Orange Door (Victoria)
Help for family violence, and for families who need support with the wellbeing of children. Find your local Orange Door online.
Djirra
Support for Aboriginal people experiencing, or who have experienced, family violence.
Call 1800DJIRRA 1800 354 772 | Website
Dardi Munwurro Brother to Brother
Crisis line for Aboriginal men.
Call 1800 435 799 | Website
24 hours, 7 days
InTouch Multicultural Centre Against Family Violence
Support for migrant and refugee women experiencing family violence.
Call 1800 755 988 | Website
9 am to 5 pm, Monday to Friday
Rainbow Door
Free specialist support for LGBTIQA+ people, their friends and families.
Call 1800 729 367 | Text 0480 017 246 | Website
10 am to 5 pm, every day
Men's Referral Service
Confidential support for men who are worried about their own behaviour towards family or partners.
Call 1300 766 491 | Website
Victims of Crime Helpline (Victoria)
Information and support for people affected by crime.
Call 1800 819 817 | Text 0427 767 891 | Website
8 am to 7 pm Monday to Friday, 8 am to 5 pm weekends and public holidays
Seniors Rights Victoria
Confidential help for older Victorians experiencing elder abuse.
Call 1300 368 821 | Website
Victorian Aboriginal Child and Community Agency (VACCA)
Support for Aboriginal children, young people and families across Victoria.
Call (03) 9287 8800 | Website
9 am to 5 pm, Monday to Friday
Child protection (Victoria)
If a child is in immediate danger, call 000. To report concerns about a child's safety after hours, call the Child Protection Emergency Service. For business hours, find your local intake number on the contacts page.
After hours 13 12 78 | Child protection contacts
After hours line: 5 pm to 9 am weekdays, 24 hours on weekends and public holidays
Money, food and housing
Emergency relief, financial counselling and practical help. If paying your fees is a worry, talk to us early too.
The Salvation Army
Emergency relief, food, financial counselling and housing support.
St Vincent de Paul Society Victoria
Welfare assistance, including food and help with bills, for people in Victoria.
Call 1800 305 330 | Website
10 am to 3 pm, Monday to Friday
Anglicare Victoria
Financial counselling, emergency relief and family support.
Call 1800 809 722 | Website
Business hours
Raising a concern, complaint or appeal
If you are unhappy with any part of your training, or want a decision reviewed, you can raise a complaint or appeal under our Complaints and Appeals Policy (POL08) through the student portal, by email to info@apexld.edu.au or by telling any staff member, anonymously if you prefer and with a support person if you wish, and the full process is on our Complaints and Appeals page.
This support is for everyone who trains with Apex Learning and Development, RTO 46324, whether you are in nationally recognised training or in one of our non-accredited professional development programs. The LLND assessment and Individual Learning Plans apply to nationally recognised qualifications. Services outside Apex are independent organisations; their phone numbers and hours were checked against each service's own website on 30 September 2026. Support at Apex is provided under our Learner Support and Progress Policy (POL06). Read our policies.